Privacy Policy Introduction

Your privacy is a top priority for us. This Privacy Policy provides comprehensive information on how we collect, use, protect, and share your data in compliance with the Personal Data (Privacy) Ordinance (Chapter 486) of the Hong Kong Special Administrative Region.

This policy is effective from June 28th, 2024 and may be updated periodically. We encourage you to review this document regularly for any changes.

Collection of Personal Information

At Resolution Route, we collect personal information to enhance our services, communicate effectively with our clients, and fulfil legal obligations. The types of personal data we collect include:

• Names
• Email addresses
• Telephone numbers
• Information on how you interact with our services

Purpose of Collecting Personal Information

We gather your personal data for multiple purposes, such as:

• Enhancing your experience with our services.
• Efficiently delivering our services to you.
• Keeping you updated about service changes and promotional offers.
• Complying with legal and regulatory requirements.
• Conducting analytics and market research to improve our offerings.

Means of Personal Data Collection

Your personal data is collected through various methods:

• Direct interactions, such as customer service inquiries.
• Automated technologies, like cookies, which track your usage of our website.
• Third parties, including business partners and affiliates.

Data Storage and Transfer

We store personal data on secure servers, employing industry-standard security practices. Personal data may be transferred internationally for reasons such as secure hosting and storage, in strict adherence to applicable data protection laws to safeguard your privacy.

Use of Personal Data for Direct Marketing

We may use your personal data to send you marketing communications only if we have received your consent to do so. You have the right to opt out of receiving such communications at any time.

Your Rights Over Your Personal Data

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Access your personal data held by us.
• Request correction of any inaccuracies in your data.
• Request the deletion of your personal data.
• Restrict the processing of your data.
• Object to the processing of your data, including for direct marketing.

For requests or inquiries regarding your rights, please contact us using the details provided below.

Obligatory or Voluntary Provision of Data

Providing your personal data is generally voluntary, but certain services may require us to collect specific information in order to fulfil our obligations. We will inform you when your personal data is required to access our services.

Transfer of Personal Data

Your personal data may be disclosed or transferred to other classes of transferees, such as third-party service providers, business partners, or as required by law.

Contact Details for Access and Correction Requests

If you wish to access, correct, or discuss the processing of your personal data, please contact us in writing at:

Full Legal Name: Resolution Route Limited

Address: Unit 4005, 40/F, Singga Commercial Centre, No. 144-151 Connaught Road West, Sai Ying Pun, Hong Kong

Governing Law

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region.

Contact Us

For any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us at contact@resolutionroute.com